FAQ
- FAQs- ReCODE and PreCODE Frequently Asked Questions
- How to: Stop Auto Billing for your PreCODE Subscription
- Can I contact my practitioner through the ReCODE app?
- Will deleting a task from the ReCODE app affect my ReCODE Report?
- How can I change my account password on the ReCODE app?
- Is there a group chat feature on this app? I would like to connect with others on the program.
- How do I log out of the app?
- I am having difficulty using the app, who can I contact to help me walk through my issues?
- Can I access my ReCODE Report results through the mobile app?
- Where can I read the latest ReCODE Guides for nutrition, sleep, and all other resources to support the ReCODE, PreCODE, and the Bredesen Protocol on the mobile app?
- I missed this month’s Town Hall can I watch it through the app?
- Can I complete my cognitive assessments on the phone? I received a notification that I have not completed them.
- Can I locate a new member of my care team or practitioner with the app?
- I have been advised that I should retake my blood work and request an updated ReCODE report every six months. Can I request this through my iPhone?
- Can my doctor or practitioner or coach on my care team see what I have done via the ReCODE app?
- Why am I not able to delete some tasks?
- Can I keep track of my supplements on this app?
- Why do you ask how I feel when I first log in? My mood may change later in the day, can I change my answer?
- How do I change the time I am reminded of a task or when a task is scheduled in the ReCODE app?
- How do I remove a task?
- How do I add or edit a task category?
- I accidentally marked a task as completed, but I didn’t mean to. How do I undo a task?
- How do I mark one of my tasks as completed?
- Is my personal and medical information secure?
- I stepped away from my phone for a while, why did it log me out and ask me to sign back in?
- How do I log in? Do I need a separate mobile account?
- I have a Fitbit can I use the ReCODE app with that?
- I have a limited data plan will the ReCODE app increase my data usage?
- Can I use my Apple Watch with the app?
- Do I have to pay for the app?